Refund Policy

Returns & Refunds

Order Cancellations

You may cancel your order before it has been processed for shipment. Once your order has been shipped, it cannot be canceled and you will need to follow our return process.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be **unmodified, unused, and in its original undamaged packaging**. Unmodified means the product has not been painted, drawn on, engraved, cut, or altered in any way. You’ll also need your order confirmation email or other proof of purchase.

To start a return, please contact us at support@algizforge.com with your order number and a brief reason for return. We will respond to all return requests within 48 business hours. If your return is accepted, we will send you a **pre-paid, official return shipping label** and detailed instructions via email.

You must use the return label we provide to ship your item back. Packages shipped with any other label, handwritten addresses, or without our official return label will not be recognized, scanned, or accepted by our third-party warehouse. Any such packages will be returned to you at your own expense, and no refund will be issued.

For non-defective returns or returns due to customer error, the cost of the pre-paid label will be automatically deducted from your final refund amount.

If the return is due to a defective item or an error on our part, we will cover the full return shipping cost, and no deduction will be made from your refund.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@algizforge.com.

Damages and Issues

Please inspect your order upon reception and contact us **within 5 calendar days of delivery** if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims submitted after 5 calendar days of delivery will not be accepted.

Evidence Requirements

To prevent fraudulent claims, all damage and wrong item reports will be carefully reviewed. We may request clear photos of the packaging, the shipping label, and the defective or incorrect item. Digitally altered, AI-generated, or blurry images will not be accepted.

Exceptions / non-returnable items

Certain types of items cannot be returned for hygiene and resale reasons:

• Any product that has been modified, painted, drawn on, or altered by the customer (all DIY-modified items are final sale)

• Sale items (marked as final sale)

• Gift cards

Unfortunately, we cannot accept returns on these items. All sales are final for the above categories.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not offer direct exchanges or cross-shipments at this time.

Lost or Damaged Return Packages

Since you are required to use our provided pre-paid return label, the shipment will automatically be trackable. However, we are not responsible for packages that are never scanned as "received" or "dropped off" by the shipping carrier. Please ensure you obtain and keep a physical or digital drop-off receipt from the carrier when handing over your return package. We cannot issue refunds for packages that are lost before being scanned by the carrier.

Partial Refunds

In some cases, we may offer a partial refund for items with minor defects or damage, at our sole discretion. If you receive an item with minor issues, please contact us to discuss your options before returning the item.

Refunds

Once our warehouse receives and scans your returned item, we will complete the inspection within 3 business days and notify you if the refund was approved or not.

All refunds will be for the product price only. Original shipping charges are non-refundable unless the item is defective or we shipped the wrong item.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take an additional 3-5 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please first contact your bank or payment provider, as processing times can vary. If you still haven’t received your refund after checking with your payment provider, please contact us at support@algizforge.com.

If we determine that a returned item does not meet our eligibility requirements (e.g., modified, damaged, or missing original packaging), we may deny the refund and return the item to you at your expense.